Principle Technical Account Manager
OutreachSales Engagement company
Atlanta, United StatesLead
Sands Capital
Salesforce Ventures
Spark Capital
Premji Invest
STEADFAST Capital Ventures
Lone Pine Capital
Sales & Account ManagementNew
About the role
TL;DR
Lead enterprise engagements, advise executives, and shape customer success strategies.
- •As a Principal Technical Account Manager, you are a strategic authority within Outreach's Technical Account Management organization.
- •You own enterprise-level engagements with our most highly strategic customers and drive systemic customer success initiatives that shape how the entire TAM function operates.
- •Key Responsibilities Own and lead enterprise-level strategic engagements with Outreach's most highly strategic customers.
- •Serve as a strategic advisor to executive leadership on both sides of the relationship.
- •Define engagement models, customer success frameworks, operational standards, and best practices that scale across the TAM organization.
- •Translate enterprise-scale patterns into actionable product and operational strategy.
- •Lead transformational programs with broad business impact.
- •Requirements Expert-level proficiency across platform architecture, enterprise operations, customer engagement strategy, and organizational leadership.
- •Recognized internally and externally as a strategic authority.
- •Ability to act as a strategic advisor to executive customer leadership and internal stakeholders.
- •Experience influencing long-term customer partnerships, product direction, and organizational priorities.
Required skills
Customer SuccessEnterprise Sales
Domain expertise
productivityai
