Manager, Customer Strategy and Success
Oshi HealthOshi Health is
Remote$100,000 – $120,000Manager
Sales & Account Management
About the role
TL;DR
Manage client implementation and customer success for Oshi Health partners.
- •Oshi Health is seeking a Manager, Customer Strategy and Success to lead client implementation and manage accounts for new and existing partners.
- •This role involves driving measurable outcomes, collaborating cross-functionally, and delivering QBRs to foster partner growth in digestive healthcare.
- •Key Responsibilities Own end-to-end implementation, account management, and customer success for partner accounts.
- •Lead internal implementation efforts, working cross-functionally with Product, Member Marketing, and Clinical Operations.
- •Pull and analyze key performance data to highlight success stories and communicate performance to clients.
- •Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth.
- •Influence key stakeholders through clear, confident external communication and cross-functional alignment.
- •Requirements 2–4 years of relevant experience post-undergraduate, with demonstrated progression.
- •Proven experience in a client-facing role, comfortable leading external conversations.
- •Strong analytical skills with hands-on experience pulling data and building narratives.
- •Exceptional cross-functional coordination, detail-oriented, organized, and a clear communicator.
Required skills
Customer SuccessImplementation ManagementProject Management
Nice-to-have skills
Product Management
Domain expertise
healthtechhealthcare
Benefits & perks
Equity, Medical, Dental, Vision, Unlimited PTO, 11 paid company holidays, Life Concierge, Professional development
Tech stack
Product ManagementAgileScrumKanbanUser ResearchA/B TestingRoadmappingStakeholder ManagementPRDsOKRsDesign ThinkingWireframingPrototypingProgram ManagementProject ManagementCustomer SuccessCustomer OnboardingImplementation Management
