Customer Success Manager
OpusClip Inc.AI Video company
RemoteSenior
SoftBank Vision Fund 2
Samsung NEXT
Alumni Ventures
DCM Ventures
AI Grant
Millennium New Horizons
Sales & Account Management
About the role
TL;DR
Manage customer relationships, renewals, and growth for a portfolio of leading organizations.
- •OpusClip is seeking a commercially minded Customer Success Manager to manage relationships, renewals, and growth for a portfolio of leading media, technology, and content organizations.
- •This role involves onboarding, strategic advising, risk management, and identifying expansion opportunities.
- •Key Responsibilities Manage a portfolio of approximately $2 million in ARR, leading customer onboarding and success planning.
- •Build trusted relationships with stakeholders and advise customers on maximizing value from OpusClip.
- •Own the renewal pipeline, negotiate terms, and identify expansion opportunities within existing accounts.
- •Operate with ownership, diagnose problems independently, and collaborate with sales and technical teams.
- •Requirements 4+ years of experience in SaaS customer success or account management with commercial ownership.
- •Experience in media, video, content creation, or related technology.
- •Proven track record of owning renewals, retention, and expansion outcomes.
- •Strong commercial instincts, negotiation confidence, and executive presence.
- •Experience in early-stage or rapidly changing companies with limited structure.
Required skills
CRMNegotiationProduct Management
Domain expertise
mediaaiproductivity
Benefits & perks
Competitive compensation, Performance-based incentives, Comprehensive medical, dental, and vision benefits
Tech stack
CRM