Manager, Customer Success Scaled Accounts
OneTrustCybersecurity company
Bangalore, IndiaManager
Insight Partners
Coatue
TCV
SoftBank Vision Fund
Franklin Templeton
Generation Investment Management
Sales & Account Management
About the role
TL;DR
Manage a scaled Customer Success team for smaller accounts in India.
- •OneTrust is seeking a Manager, Customer Success, Scaled Accounts in India to lead a team focused on a high-volume, lighter-touch customer success motion for smaller accounts.
- •This role aims to protect ARR, improve customer outcomes, and deliver strong in-timezone support across APAC and Middle East customers.
- •Key Responsibilities Lead, coach, and develop a team of scaled CSMs supporting a larger-volume portfolio of smaller customers.
- •Build and run a structured, repeatable Customer Success motion for smaller accounts.
- •Own renewal performance and retained ARR outcomes across the scaled team’s portfolio.
- •Improve in-timezone responsiveness and customer experience for APAC, Middle East, and other assigned regions.
- •Partner closely with Support, Product, Professional Services, CSAs, Sales, Renewals, and regional CS leaders.
- •Requirements Proven experience leading Customer Success, Account Management, or similar customer-facing SaaS teams.
- •Prior people-management experience, including coaching and performance management.
- •Strong understanding of scaled or commercial Customer Success models.
- •Good technical fluency and ability to guide teams supporting product adoption.
- •Strong operational discipline, analytical thinking, and execution rigor.
Required skills
Customer SuccessAccount ManagementCoachingPerformance ManagementCRM
Nice-to-have skills
Product ManagementCustomer OnboardingImplementation Management
Benefits & perks
Comprehensive healthcare coverage, Flexible PTO, Equity RSUs, Annual performance bonus opportunities, Retirement account support, 14+ weeks of paid parental leave, Career development opportunities, Company-paid privacy certification exam fees
Tech stack
CRM
