Commercial Outcomes Architect, Japan
NotionProductivity Software company
Tokyo, JapanMid
Sequoia Capital
Coatue Management
Index Ventures
First Round Capital
Accel
Base10 Partners
Sales & Account Management
About the role
TL;DR
Drive customer adoption, value realization, and renewal outcomes for named accounts.
- •Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world.
- •As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion.
- •You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts.
- •Key Responsibilities Drive workflow adoption and value realization for a book of named accounts.
- •Contribute directly to NRR with predictable renewal and expansion pipeline.
- •Define and maintain mutual success plans that proactively guide customers through their AI Transformation.
- •Facilitate use-case consultations that guide customers through their continuous Solutions Design.
- •Identify opportunities to engage Services for customers with complex or technical implementation needs.
- •Requirements 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
- •Strong customer-facing discovery instincts, with the ability to understand business problems and map workflows.
- •Technical fluency and presence as a trusted advisor, capable of co-design and configuring Notion workspaces.
- •Commercial awareness and the ability to partner with account owners on renewal risk and expansion potential.
- •Native level Japanese, business level English.
Required skills
NotionBusiness DevelopmentSalesAccount ManagementB2B SalesRevenue OperationsSales OperationsPipeline ManagementProject ManagementCustomer OnboardingImplementation Management
Nice-to-have skills
Customer Success
Domain expertise
productivityai
Tech stack
Notion