AI Engagement Manager
NanoNetsIntelligent Document company
BangaloreMid
Accel
Y Combinator
SV Angel
Elevation Capital
Sound Ventures
FundersClub
Sales & Account Management
About the role
TL;DR
Own post-sale customer journey and ensure meaningful business outcomes with Nanonets.
- •We're hiring an AI Engagement Manager to own the post-sale customer journey and ensure customers achieve meaningful business outcomes with Nanonets.
- •Key Responsibilities Own customer implementations and serve as the single point of contact for ongoing engagement.
- •Build trusted relationships with customer stakeholders across technical and non-technical teams.
- •Proactively manage customer expectations, risks, and escalations to ensure long-term satisfaction and retention.
- •Translate customer requirements into clear documentation for internal teams.
- •Act as the voice of the customer internally, clearly surfacing feedback, enhancement requests, and recurring themes.
- •Requirements 3+ years of experience in stakeholder-facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager.
- •Bachelor’s degree in Computer Science, Engineering, or a related technical field OR prior experience working as a software engineer or in a technical development role.
- •Demonstrated experience leading end-to-end SaaS implementations in partnership with engineering teams.
- •Strong technical fluency
- •comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required).
- •Experience translating business requirements into structured technical documentation (PRDs, specs, workflows).
Required skills
Customer SuccessProject Management
Domain expertise
ai
