Technical Account Manager
n8nAI Workflow company
United StatesMid
Accel
Redpoint
Meritech
Evantic
Visionaries Club
NVentures (NVIDIA's venture capital arm)
Sales & Account ManagementNew
About the role
TL;DR
Own the technical success of n8n's strategic top-tier customers.
- •Own the technical success of n8n’s strategic top-tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption.
- •Key Responsibilities Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers.
- •Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
- •Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
- •Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally.
- •Requirements Strong experience in Technical Account Management, Solutions Architecture, or similar customer-facing technical role.
- •Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
- •Experience diagnosing performance, reliability, and scalability challenges in production environments.
- •Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, and cloud environments.
Required skills
DockerKubernetesAWSGoogle Cloud
Nice-to-have skills
LLMsLangChainOpenAI APIAnthropic APIGemini API
Domain expertise
developer-toolsaiproductivity
Benefits & perks
Competitive compensation, Equity, 20 vacation days, 8 sick days, Public holidays, Medical plans, Dental coverage, Vision coverage, HSA, 401(k) employer match, Short-term disability insurance, Long-term disability insurance, Life insurance, 1K per year for learning, Remote-first, $100 per month for open source projects
Tech stack
Node.jsDockerKubernetesAWSGoogle CloudAzureREST APIPythonJavaScriptTypeScriptBashLinuxGitPostgreSQLMongoDBRedisElasticsearchOpenAI APILangChain
