Technical Customer Success Manager
MuxVideo API company
London, United KingdomSenior
Accel
Andreessen Horowitz
Coatue
Dragoneer Investment Group
Y Combinator
Cobalt Capital
Sales & Account Management
About the role
TL;DR
Serve as a strategic partner to Mux’s customer base.
- •Your main goal is to successfully onboard customers, drive success, long-term retention, and revenue growth within our largest customer base.
- •Key Responsibilities Contribute to the account management team by owning and elevating the technical interactions needed to keep our customers happy.
- •Deeply understand each client’s architecture, workflow, and use case to recommend best practices to strengthen their implementation.
- •Anticipate customer challenges, escalate internally when needed, and coordinate with Product and Engineering for resolution.
- •Track support tickets, identify solutions, and suggest workarounds when appropriate.
- •Serve as the voice of the customer in internal discussions, influencing roadmap and prioritization.
- •Requirements 5+ years of experience in a Technical Customer Success Manager or equivalent role at a SaaS technology company focused on increasing customer satisfaction, adoption, and retention BA/BS degree in CS or Computer Engineering-related field or coding bootcamp Strong technical knowledge in software, web/mobile and cloud technologies, hands-on coding experience is a plus Excellent written / verbal communication skills and a personable presence You embody the Mux value: Turn Customers into Fans, with a customer-first attitude and approach
Required skills
Technical LeadershipCustomer Success
Nice-to-have skills
Engineering ManagementTechnical LeadershipCustomer OnboardingImplementation Management
Benefits & perks
Flexible vacation + 11 company holidays, Weekly no-meeting days + quarterly focus weeks, Competitive health, dental, and vision insurance, including fertility, FSA and HSA available, Short-term and long-term disability insurance, Group life insurance, Travel accident insurance, 401(k), Paid parental leave, Professional Development program, Lunch, internet, & ancillary equipment reimbursements