Customer Success Manager
Modo EnergyEnergy Data company
New York, United StatesMid
Molten Ventures
MMC Ventures
ETF Partners
Fred. Olsen Limited
Triple Point Ventures
Catalyst Capital
Sales & Account Management
About the role
TL;DR
Manage customer relationships, drive product adoption, and ensure user value for Modo Energy Terminal.
- •Modo Energy is seeking a Customer Success Manager to own the product relationship across a portfolio of accounts, focusing on onboarding, activation, and ensuring users derive genuine value from the Modo Energy Terminal.
- •This is a foundational role with significant scope, offering the opportunity to shape how Modo Energy approaches customer success.
- •Key Responsibilities Onboard new accounts and users, ensuring a high-quality, personalized start.
- •Drive feature adoption and user activation across your portfolio.
- •Serve as the expert for product and methodology queries.
- •Conduct regular check-ins and training sessions with users.
- •Monitor account health and proactively flag risks.
- •Provide customer insights and product feedback to the business.
- •Requirements 2-4 years in a customer success or account management role within a B2B SaaS environment.
- •Demonstrated ability to drive product adoption and manage a portfolio of accounts.
- •Strong product instinct and ability to become an expert quickly.
- •Proactive approach to account health, spotting and acting on disengagement early.
Required skills
Customer SuccessProduct ManagementAccount Management
Nice-to-have skills
HubSpot
Domain expertise
cleantechclimatetech
Benefits & perks
Equity
Tech stack
Customer SuccessProduct ManagementHubSpot
