EMEA Technical Account Manager
MiroVisual Collaboration company
Amsterdam, NetherlandsSenior
Accel
ICONIQ Growth
Dragoneer Investment Group
GIC
Scale Venture Partners
Atlassian
Sales & Account Management
About the role
TL;DR
Technical Account Manager to partner with Enterprise customers and maximize Miro's business value.
- •Partner with Enterprise customers to maximize the business value of their investment in Miro.
- •Act as a fractional strategic advisor, guiding customers through workflow transformations, driving AI-powered adoption and embedding Miro into their innovation operating models.
- •Key Responsibilities Guide customers in designing and evolving AI-driven workflows & governance across the innovation lifecycle.
- •Recommend and drive integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP.
- •Provide guidance on embedding Miro into the customer’s existing systems and ways of working.
- •Monitor platform health, engagement, usage patterns and feature adoption.
- •Equip internal champions with strategies to scale adoption across departments, regions and teams.
- •Requirements 5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS.
- •Strong technical fluency: familiarity with APIs, MCP connectors, integrations and enterprise IT ecosystems.
- •Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives.
- •Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases.
- •Expertise in platform analytics to drive data-informed decisions and continuous improvement.
Required skills
Change Management
Domain expertise
productivityconsulting
Benefits & perks
equity, wellbeing benefit, WFH equipment allowance, annual Learning & Development stipend
