Certified Nursing Assistant (CNA) - Care Advocate | Patient Navigation
Mira MaceHealthcare Advocacy company
RemoteMid
Foundation Capital
DefineVC
Operations & Strategy
About the role
TL;DR
Provide non-clinical navigation support to Medicare patients.
- •Serve as the primary point of contact for patients after their intake visit.
- •Help patients understand and act on their care plan.
- •Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- •Key Responsibilities Serve as the primary point of contact for patients after their intake visit.
- •Help patients understand and act on their care plan
- •scheduling appointments, finding in-network providers, and using their Medicare benefits.
- •Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- •Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
- •Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
- •Requirements Certified Nursing Assistant (CNA) certification / state registry in good standing; or equivalent hands-on patient-care and patient-navigation experience. 2+ years of patient
- •or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
- •Working knowledge of the U.S. healthcare system and Medicare.
- •Comfort working independently, managing a caseload, and maintaining strong documentation.
- •Reliable computer, internet, and a quiet space for patient calls.
Required skills
Customer Service
Domain expertise
healthcare
