Engagement Manager
MedraAI-powered Robotics company
San Francisco, United StatesManager
Human Capital
Lux Capital
Menlo Ventures
Neo
NFDG
Catalio Capital Management
Sales & Account Management
About the role
TL;DR
Own customer relationships and drive deployment of AI-powered scientific instruments.
- •Medra is building a Physical AI Scientist platform that can operate scientific instruments and analyze results autonomously.
- •This role involves owning the customer relationship from pre-sale through post-sale, deployment, and expansion, acting as a strategic partner to clients.
- •Key Responsibilities Own customer relationships from pre-sale through post-sale, deployment, and expansion.
- •Assess customer pain points, scientific workflows, and critical requirements.
- •Translate business objectives into deployment roadmaps with clear milestones and success criteria.
- •Design, track, and optimize customer success metrics.
- •Build relationships with executive sponsors and act as a strategic thought partner.
- •Requirements Technical background in Bioengineering, Biological Engineering, Chemical Engineering, Computational Biology, Biological Sciences, or related field. 3+ years of customer-facing experience in management consulting, BD in biopharma/biotech, or technical deployments. 3+ years of experience in a biological research lab with technical fluency in scientific wet lab workflows.
- •Strong communication and relationship-building skills with executive presence.
- •Ability to thrive in ambiguous environments with minimal structure.
Required skills
Customer SuccessProject ManagementBusiness DevelopmentSalesforceCRMMarket AnalysisCustomer ServiceImplementation Management
Domain expertise
biotechdeeptechai
Benefits & perks
Equity ownership, Medical insurance, Dental Insurance, Unlimited PTO, Weekday dinners, Relocation benefits
Tech stack
PythonJavaScriptTypeScriptJavaC++C#GoRustRubyPHPSwiftKotlinScalaRSQLBashCObjective-CPerlLuaElixirClojureHaskellDartReactVue.jsAngularNext.jsSvelteHTML
