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About the role
TL;DR
Investigate and troubleshoot complex customer issues, analyze system performance, and collaborate with internal teams.
- •Makersite is seeking a Technical Support Engineer to help companies make smarter, more sustainable decisions.
- •You will investigate and troubleshoot complex customer issues, collaborate with internal teams, and contribute to product improvements.
- •Key Responsibilities Investigate and troubleshoot complex customer-reported issues.
- •Analyze logs, databases, API calls, and system performance to diagnose issues.
- •Work closely with Customer Success, Engineering, and Product teams to resolve issues.
- •Document solutions and troubleshooting steps in the knowledge base.
- •Provide timely and professional responses to technical inquiries.
- •Requirements Experience in ticket handling and escalation.
- •Technical expertise in analyzing logs, databases, and API calls.
- •Strong communication and collaboration skills.
- •Ability to document solutions and contribute to knowledge base.
- •Customer-focused with a commitment to timely resolution.
Required skills
PythonSQLLinuxREST APIJiraConfluenceGit
Nice-to-have skills
JavaScript
Tech stack
PythonJavaScriptSQLLinuxREST APIJiraConfluenceGit