Technical Support Engineer (PAM)
SaviyntIdentity Governance company
Bangalore, IndiaMid
Insight Partners
Tiger Global Management
Goldman Sachs
Accel-KKR
NTT DATA
Morgan Stanley
Software EngineeringNew
About the role
TL;DR
Resolve customer technical issues for Saviynt's identity platform, collaborating with teams and documenting solutions.
- •Saviynt is seeking a Technical Support Engineer to investigate and resolve customer-reported technical issues for their AI-powered identity platform.
- •This role involves collaborating with internal teams and customers to ensure timely and effective resolution of technical inquiries.
- •Key Responsibilities Investigate and resolve customer-reported technical issues for Saviynt's platform.
- •Collaborate with field engineers and technicians to isolate and fix product-related problems.
- •Document and report recurring or critical issues to Engineering and R&D teams.
- •Develop and maintain technical documentation, including troubleshooting guides.
- •Build and utilize diagnostic tools to proactively identify potential product difficulties.
- •Requirements Bachelor's degree and 3+ years of related experience, or equivalent work experience.
- •Proven experience in a technical support or similar customer-facing technical role.
- •Experience supporting complex software applications in an enterprise environment.
- •Experience with identity and access management (IAM) concepts and technologies.
- •Familiarity with cloud platforms like AWS, Azure, or GCP.
Required skills
IAMAWSAzureGoogle CloudSQLBashLinuxGitJiraConfluenceREST API
Nice-to-have skills
PythonJavaScript
Domain expertise
cybersecuritydeveloper-toolsai
Tech stack
AWSAzureGoogle CloudPythonJavaScriptSQLBashLinuxGitJiraConfluenceREST API