Patient Onboarding Associate- Call Center (part time hours)
Luna Physical TherapyPhysical Therapy company
RemoteMid
8VC
Boyd Street Ventures
BroadVision Group
Freesolo Capital
LDV Partners
Visionary Private Equity Group
Operations & Strategy
About the role
TL;DR
Answer calls, schedule appointments, and provide patient support for Luna Physical Therapy.
- •Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as a Part-Time Onboarding Associate.
- •As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments.
- •Key Responsibilities Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- •Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- •Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- •Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- •Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- •Requirements Office Admin experience, 1 year required Demonstrates a high level of customer service and interpersonal communication skills Call/Contact center or other high call volume experience, 1 year preferred Proficient with Google Suite Highly detail-oriented
Domain expertise
healthcare
Benefits & perks
Part time hours, Work a consistent, fixed schedule, stability and work-life balance, A fun collaborative and supportive work environment, fast-growing, innovative company, Realistic growth opportunities
Tech stack
REST API
