Merchant Success Manager, Enterprise
Loop ReturnsReturns Management company
Sydney, AustraliaMid
CRV
FirstMark Capital
Shopify
Renegade Partners
Ridge Ventures
Peterson Ventures
Sales & Account Management
About the role
TL;DR
Drive enterprise merchant success and growth in the APAC region.
- •As Loop's first Enterprise Merchant Success Manager in the APAC region, you'll establish and grow our presence in the market.
- •Key Responsibilities Own revenue retention, renewals, and expansion across your portfolio.
- •Build trusted relationships with executive stakeholders and become a strategic partner.
- •Lead Quarterly Business Reviews and strategic engagements.
- •Drive product adoption and increase feature utilization.
- •Partner with Sales to identify and close cross-sell and upsell opportunities.
- •Requirements Several years of Enterprise Customer Success or Account Management experience.
- •Proven track record of owning enterprise renewals and managing commercial conversations.
- •Experience uncovering and closing growth opportunities within existing customer accounts.
- •Strong analytical skills and excellent communication skills.
- •Curiosity and a continuous improvement mindset.
Required skills
Strategic Planning
Nice-to-have skills
SalesB2B SalesEnterprise SalesNegotiation
Domain expertise
ecommerce
