Customer Success Manager - Strategic Support
LobDirect Mail company
United States$80K - $87.5KMid
Y Combinator
First Round Capital
Polaris Partners
Floodgate
Y Combinator Continuity Fund
Frontline Ventures
Sales & Account Management
About the role
TL;DR
Support enterprise clients post-sale, managing account health and driving product adoption.
- •Lob is transforming direct mail with a modern logistics and fulfillment engine.
- •This role supports enterprise clients by managing account health, driving product adoption, and delivering executive business reviews.
- •Key Responsibilities Support post-sales activity for enterprise clients, managing account health and driving product adoption.
- •Collaborate cross-functionally to mitigate churn and identify expansion opportunities.
- •Develop deep customer knowledge and orchestrate client success through data analysis and project management.
- •Bring the voice of the customer to internal teams to drive client experience and build a customer-centric culture.
- •Requirements 3-5 years of Enterprise SaaS customer success experience.
- •Comfortable discussing API workflows, integrations, and technical platform data.
- •Ability to communicate and influence key stakeholders at all levels, including executive and C-level.
- •Proven track record implementing programmatic solutions and automation.
Required skills
SalesforceEnterprise SalesProject Management
Domain expertise
logisticsmartech
Benefits & perks
Equity, Variable compensation, RSUs
Tech stack
Salesforce
