Customer Success Manager
LILTAI Translation company
London, United KingdomSenior
Sequoia Capital
Redpoint Ventures
Intel Capital
XSeed Capital
Zetta Venture Partners
Four Rivers Group
Sales & Account Management
About the role
TL;DR
Drive customer success and retention for Enterprise accounts at LILT.
- •The Customer Success Manager will ensure customer success and satisfaction by managing Enterprise accounts, achieving high retention rates, and driving revenue expansion.
- •Key Responsibilities Accelerate customer platform adoption during onboarding Ensure customer retention by managing risk areas and addressing issues Align multiple internal functions and work across levels within enterprise customers Requirements Proven track record in customer success and technology adoption Experience in accelerating customer adoption and minimizing churn Ability to build and nurture strong customer relationships Strategic guidance and trusted advisor role on product/service usage Advocate for customers within the organization
Required skills
Customer SuccessAccount Management
