Platform Specialist
LegoraAI & company
Stockholm, SwedenMid
Accel
Benchmark
Bessemer Venture Partners
General Catalyst
Redpoint Ventures
ICONIQ
Operations & Strategy
About the role
TL;DR
Provide exceptional customer support and solve complex issues for enterprise clients using Legora's AI platform.
- •Legora is seeking a Platform Specialist in Stockholm to provide exceptional customer support, solve complex issues, and contribute to the future of support at Legora.
- •You will collaborate with various teams to ensure the best customer experience for legal professionals using Legora's AI-native workspace.
- •Key Responsibilities Deliver end-to-end support for enterprise clients, providing fast and precise resolutions.
- •Communicate technical concepts clearly to demanding professional users.
- •Develop deep expertise in Legora's platform to diagnose and resolve complex issues.
- •Identify recurring issues and collaborate with Product and Engineering to drive solutions.
- •Help build and maintain support resources like documentation and FAQs.
- •Requirements Proven track record of handling complex, high-stakes B2B relationships and delivering exceptional outcomes.
- •Experience delighting demanding professional clients and turning frustrated users into advocates.
- •Technically curious, comfortable learning new software quickly, and explaining technical concepts clearly.
- •Experienced with support tools like Intercom, Zendesk, or similar platforms.
- •Background in SaaS, AI, or legal tech environments is a strong plus.
Domain expertise
legaltechaiproductivity