Customer Success Manager, Mid-Market
LearnUponLearning Management company
Salt Lake CityMid
Summit Partners
Enterprise Ireland
NDRC
Furthr
Sales & Account Management
About the role
TL;DR
Manage customer portfolios to ensure value realization and drive retention and expansion.
- •Manage a portfolio of high-value customers to ensure they achieve meaningful outcomes and realize long-term value through LearnUpon.
- •This role combines consultative engagement, structured success planning, and commercial awareness.
- •Key Responsibilities Own a portfolio of customers, ensuring they achieve defined business outcomes and realize measurable value.
- •Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations.
- •Ensure customers are positioned for successful renewals and expansion through consistent value demonstration.
- •Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes.
- •Identify expansion opportunities based on customer outcomes and usage.
- •Requirements 2–4 years experience in Customer Success, Account Management, or a consultative customer-facing role within SaaS.
- •Proven success managing and growing relationships with Enterprise or high-value customers.
- •A consultative, value-led mindset, focusing on helping customers achieve meaningful results.
- •Commercial awareness, with confidence supporting renewal and expansion conversations.
- •Strong communication and presentation skills.
Required skills
Customer SuccessAccount ManagementCommunicationPresentation SkillsProblem SolvingAnalytical ThinkingStakeholder Management
Domain expertise
edtech
