Customer Success Manager, Essentials
LearnUponLearning Management company
Philadelphia, United StatesMid
Summit Partners
Enterprise Ireland
NDRC
Furthr
Sales & Account Management
About the role
TL;DR
Manage a large customer portfolio, ensuring value realization and retention through scalable engagement.
- •The Customer Success Manager, Essentials manages a broad portfolio of customers, ensuring they achieve meaningful outcomes and ongoing value through LearnUpon.
- •This role is focused on scale, consistency, and execution, combining digital engagement, structured success programs, and proactive outreach to support customers efficiently.
- •Key Responsibilities Manage a large portfolio of customers through scalable, one-to-many engagement.
- •Execute digital success programs, including automated journeys, campaigns, and targeted outreach.
- •Use data and customer signals to prioritize engagement and identify risk.
- •Position customers for renewals and expansion through consistent, programmatic value communication.
- •Prepare content and host office hours / webinars to educate users at scale.
- •Requirements 1–3+ years experience in SaaS, consulting, operations, or an equivalent field.
- •Proven ability to manage a high volume of customer interactions while maintaining quality and consistency.
- •Strong execution mindset with the ability to follow and improve structured processes.
- •Comfort working in a data-driven, high-volume environment.
- •Customer-first mindset with a focus on delivering value and positive outcomes.
Required skills
Customer SuccessProject ManagementCustomer OnboardingJiraSlack
Domain expertise
edtech
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDJiraConfluenceSlackGreenhouse
