Client Acquisitions Specialist
Koala HealthDigital Pet company
RemoteMid
Alumni Ventures
First Round Capital
Menlo Ventures
BoxGroup
Valspring Capital
Niche Capital (San Francisco)
Sales & Account Management
About the role
TL;DR
Client Acquisition Specialist at Koala Health focuses on growing the client community through outbound outreach.
- •As a Client Acquisition Specialist at Koala Health, you'll be on the front lines of growing our client community by connecting with pet owners through high-volume outbound outreach.
- •Key Responsibilities Place a high volume of outbound calls to prospective clients, introducing them to Koala Health’s services.
- •Handle inbound customer calls to support a wide range of functions through cross-trained operational workflows.
- •Clearly explain Koala’s value and guide pet owners through the steps of becoming clients.
- •Overcome objections and handle questions with professionalism and expertise in Koala’s service.
- •Address questions and concerns in a way that builds confidence and moves conversations forward.
- •Track and manage outreach activity using internal tools to ensure timely follow-up and accurate records.
- •Share feedback and insights with teammates to help refine outreach strategies.
- •Represent Koala with professionalism, empathy, and enthusiasm in every interaction.
- •Requirements High school diploma or equivalent.
- •Weekend availability required, with two days off during the week provided as a schedule swap. 1+ year of experience in client-facing roles, ideally with outbound calling, inside sales, or client engagement responsibilities.
- •Comfort handling a large number of phone calls each day.
- •Excellent communication skills, spoken and written, with the ability to adapt tone and style to each conversation.
- •Familiarity with computer and web-based tools.
- •Comfortable working in a virtual environment with reliable internet and a quiet, distraction-free workspace.
Required skills
CommunicationCustomer Service
Domain expertise
healthcare
Benefits & perks
Competitive salary with performance-based incentives, Medical, dental, and vision insurance with partial dependent coverage, Generous PTO and a 401(k) plan
