Technical Account Manager II - FedRAMP
Knox SystemsRegulatory Compliance company
Arlington, United States$100K - $140KSenior
Felicis Ventures
M12
B Capital
Microsoft's Venture Fund
Okta Ventures
MongoDB Ventures
Sales & Account Management
About the role
TL;DR
Manage strategic customer relationships in a FedRAMP-authorized cloud environment.
- •As a Technical Account Manager II at Knox, you will manage strategic customer relationships for Enterprise customers in a FedRAMP-authorized cloud environment.
- •You will ensure operational success, drive customer alignment, and manage escalations.
- •Key Responsibilities Own ongoing customer relationships following implementation.
- •Serve as the primary point of contact for customer accounts.
- •Advise customers on operational best practices and platform adoption strategies.
- •Coordinate cross-functional teams during operational incidents and escalations.
- •Ensure customers align with Knox operational expectations and SLAs.
- •Requirements 3+ years of experience in technical account management or customer success.
- •Experience supporting customers in regulated or compliance-driven environments.
- •Strong understanding of cloud operations and SaaS delivery models.
- •Excellent communication skills with the ability to engage technical and executive stakeholders.
- •Familiarity with FedRAMP, NIST 800-53, or regulated operational environments preferred.
Required skills
Customer Success
Domain expertise
fintech
Benefits & perks
Medical, Dental, Vision, Life & Disability, 401k plan