Strategic Account Manager
KaseyaEnterprise Software company
Miami, United StatesSenior
Insight Partners
TPG
Temasek
Sixth Street Partners
Ireland Strategic Investment Fund
Sales & Account ManagementNew
About the role
TL;DR
Manage strategic accounts, drive retention, and foster long-term client relationships.
- •Kaseya is seeking a results-oriented and client-focused Strategic Account Manager to cultivate long-term relationships with our most strategic customers.
- •This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier clients.
- •Key Responsibilities Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts.
- •Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives.
- •Proactively manage contract renewals and ensure continued customer satisfaction.
- •Lead regular executive business reviews (EBRs) and provide insights through performance reporting.
- •Requirements 5+ years of experience in account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
- •Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
- •Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
- •Excellent written and verbal communication skills, including presentation and storytelling abilities.
- •Experience in building and executing strategic account plans.
Required skills
Account ManagementCustomer SuccessSalesforceBusiness DevelopmentEnterprise SalesB2B SalesNegotiationPartnership ManagementCRMSolution SellingSales OperationsPipeline ManagementMarket AnalysisCustomer Service
Nice-to-have skills
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureTerraformDocker
Tech stack
PythonJavaScriptSQLBashNode.jsReactAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitLinuxJiraConfluenceSalesforceHubSpotExcelPowerPoint