Manager, Account Management
KaseyaEnterprise Software company
Miami, United StatesManager
Insight Partners
TPG
Temasek
Sixth Street Partners
Ireland Strategic Investment Fund
Sales & Account ManagementNew
About the role
TL;DR
Lead and develop an account management team to drive client satisfaction and retention.
- •Kaseya is seeking a dynamic and experienced Manager of Account Management to lead our account management team.
- •This role is crucial in ensuring our clients receive unparalleled service and support, driving client satisfaction and retention, and maximizing the value of our solutions.
- •Key Responsibilities Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.
- •Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor.
- •Develop and execute strategies to enhance client satisfaction, retention, and overall account performance.
- •Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met.
- •Address and resolve any client issues or escalations in a timely and effective manner.
- •Requirements At least 2 years of managing a team of quota carrying account managers or account executives.
- •Managing a team of at least 5 sales representatives.
- •Strong understanding of client management and relationship-building techniques.
- •Excellent leadership, communication, and interpersonal skills.
- •Ability to analyze data, identify trends, and make data-driven decisions.
Required skills
Account ManagementCRMSalesforceHubSpotNegotiation
Nice-to-have skills
B2B Sales
Tech stack
CRMSalesforceHubSpot