Enterprise Customer Success Manager
JuiceboxAI Recruiting company
San Francisco, United StatesSenior
Sequoia Capital
DST Global
Coatue
Y Combinator
NFDG
Verified Capital
Sales & Account Management
About the role
TL;DR
Drive customer success and growth for enterprise clients at Juicebox.
- •Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy.
- •CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.
- •Key Responsibilities Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
- •Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
- •Drive adoption of AI-native workflows, guide change management, and help customers reach their first 'aha' moment and beyond.
- •Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
- •Identify and close expansion opportunities across teams, stakeholders, and product offerings.
- •Requirements 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
- •Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
- •A track record of exceeding commercial goals and driving customer growth.
- •The ability to manage multiple customer conversations and priorities simultaneously.
- •A builder mindset and comfort operating in ambiguity before a playbook exists.
Required skills
Customer SuccessNegotiationChange Management
Domain expertise
hrtech
Benefits & perks
Top-of-market compensation with meaningful equity, Comprehensive healthcare, $2,000 annual wellness stipend, Daily breakfast, lunch, and dinner provided, $300/month commuting stipend
