Customer Success Programs Lead (Education)
JuiceboxAI Recruiting company
San FranciscoLead
Sequoia Capital
DST Global
Coatue
Y Combinator
NFDG
Verified Capital
Sales & Account Management
About the role
TL;DR
Build scalable customer success programs and communities.
- •We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion.
- •This role sits at the intersection of customer education, community, and advocacy.
- •Key Responsibilities Build scalable programs that reduce CSM lift and empower customers to self-serve.
- •Build and grow customer communities that foster peer learning, advocacy, and virality.
- •Identify and activate customer champions with exclusive access, recognition, and opportunities.
- •Requirements 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
- •Experience building at least one of these motions from scratch.
- •Executive presence and the ability to hold a room with senior stakeholders.
Required skills
Customer SuccessExecutive Presence
Benefits & perks
Top-of-market compensation with meaningful equity, Comprehensive healthcare, Annual wellness stipend, Daily meals provided, Commuting stipend