Service Desk Specialist
InfinityCross-border Payments company
Reigate, United KingdomMid
Y Combinator
Liquid 2 Ventures
Script Capital
Alan Rutledge
Justin Hamilton
Samvit Ramadurgam
About the role
TL;DR
Provide exceptional customer service and solve technical issues as a Service Desk Specialist.
- •Join Infinity as a Service Desk Specialist to troubleshoot inbound calls, audit installations, and escalate customer queries.
- •Key Responsibilities Work autonomously, providing exceptional customer service and solving technical issues.
- •Collaborate with technical support teams to drive process improvements.
- •Engage directly with customers to address support requests.
- •Manage service requests through various interfaces.
- •Foster strong relationships with customers, ensuring satisfaction and loyalty.
- •Requirements 1+ year of working knowledge in service desk or related roles.
- •Comfortable with ITSM service desk platforms and tools.
- •Proficient in MS Office applications, especially Outlook, Excel, and Word.
- •Proactive and resourceful attitude.
- •Outstanding organizational and communication skills.
Required skills
Customer Service
Benefits & perks
4.5 day working week, 25 days holiday, Private single medical insurance, Employee Assistance Programme, Life Assurance, Enhanced Maternity and Paternity Pay, Tech Scheme Loan, Ride to Work Scheme, Season Ticket Loan, Dedicated annual company and team social budget
Tech stack
Excel