Desktop Support Technician
InertiaFusion Energy company
Livermore$70,000 - $85,000Mid
Bessemer Venture Partners
GV (Google Ventures)
Uncork Capital
Modern Capital
Threshold Ventures
Neo
About the role
TL;DR
Provide IT support and systems administration for employees and corporate IT systems.
- •The Desktop Support Technician (DST) is a hands-on IT role responsible for delivering reliable, responsive technical support to Inertia employees while assisting with the administration and operation of core corporate IT systems.
- •The position is approximately 75% end-user support and 25% systems administration and back-end support.
- •Key Responsibilities Manage and prioritize support requests through Freshservice.
- •Troubleshoot hardware, software, Windows/macOS, network, peripheral, and access issues.
- •Configure, deploy, and recover employee computers and other IT equipment.
- •Support the administration, configuration, and ongoing operation of corporate IT platforms.
- •Requirements 5+ years of experience providing desktop, help desk, or end-user IT support.
- •Strong working knowledge of Windows and macOS operating systems, hardware, peripherals, and common business applications.
- •Familiarity with identity and access management (IAM), endpoint management/MDM, SaaS administration, and IT service management (ITSM).
- •Strong troubleshooting and analytical skills.
Nice-to-have skills
PythonBash
Domain expertise
deeptechaerospace
Benefits & perks
Medical, Dental, Vision, Company-paid holidays, 401k