Customer Operations Specialist
ImmersiveCybersecurity Training company
United KingdomMid
Goldman Sachs Asset Management
Summit Partners
Insight Partners
Menlo Ventures
Citi Ventures
Ten Eleven Ventures
Operations & Strategy
About the role
TL;DR
Provide technical and operational support to enterprise customers, ensuring smooth onboarding and adoption of Immersive's cyber resilience platform.
- •Immersive is seeking a Customer Operations Specialist to join their UK-based team.
- •This role focuses on providing world-class onboarding and enablement experiences to enterprise customers, ensuring their journey towards cyber resilience is smooth and effective.
- •Key Responsibilities Monitor platform health and analyze adoption trends for enterprise accounts.
- •Prepare technical and utilization data for Quarterly Business Reviews (QBRs).
- •Triage and resolve customer support tickets across the product suite.
- •Lead technical integration support for SSO and SCIM configurations.
- •Create and maintain internal technical guides and customer-facing training assets.
- •Requirements Proven experience in a customer-facing SaaS or cybersecurity role.
- •Experience managing high-volume support or operations queues with strong prioritization.
- •Strong technical triage skills with a structured diagnosis approach.
- •Hands-on experience with SSO, SCIM, and identity provider integrations.
- •Experience building or delivering customer-facing operational reports.
Required skills
SSOJiraSAMLCustomer Onboarding
Nice-to-have skills
Looker
Domain expertise
cybersecuritydeveloper-toolsai
Benefits & perks
Flexible working, Remote working, 25 days annual leave, 2 volunteering days, Birthday off, Enhanced parental leave, Mindfulness groups, Critical illness cover, 7% matched pension, Private healthcare plan, Professional development fund, 'Learn Anything' fund, Team events
Tech stack
JiraSSOSAMLLooker