Customer Success Advisor
IllumioZero Trust company
United StatesMid
Accel
Andreessen Horowitz
General Catalyst
BlackRock
J.P. Morgan Asset Management
Thoma Bravo
Sales & Account Management
About the role
TL;DR
Drive customer value by guiding adoption and strategy for Illumio's platform.
- •As a Customer Success Advisor (CSA) Public Sector, you are a critical part of the Customer Success Organization.
- •Your role will be directly tied to value generation for our customers, by helping them develop the right strategy to onboard, adopt, and successfully utilize Illumio's products to achieve their desired outcomes.
- •Key Responsibilities Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices.
- •Monitor customer adoption health and run specific plans to increase adoption where required.
- •Partner with Sales to identify expansion opportunities and improve Net Retention Rate (NRR).
- •Establish "trusted advisor" relationships with executive stakeholders and technical teams on the customer side.
- •Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio's products.
- •Requirements 5+ years of experience in Customer Success, Technical Account Management, B2B IT sales, or related customer-facing role.
- •Experience in Public Sector, DoD, SLED or related USA military background.
- •Experience navigating government procurement, contracting vehicles, and procurement-driven timelines.
- •Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts.
- •Excellent communication skills (verbal, written, and presentation).
Required skills
Customer SuccessAccount ManagementSalesforceB2B SalesContract ManagementPresentation Skills
Domain expertise
cybersecuritygovernment
Tech stack
PythonJavaScriptSQLBashGitLinuxJiraConfluenceSalesforceWorkdayGreenhouseMarketo
