Customer Success Onboarding Manager
HoxhuntHuman Risk company
Minneapolis, United States$80K - $90KMid
Dawn Capital
Level Equity
Icebreaker.vc
First Fellow Partners
Sales & Account Management
About the role
TL;DR
Ensure mid-market customers have a seamless onboarding experience with Hoxhunt.
- •We are looking for a Customer Success Onboarding Manager for our Mid-Market whose mission is to ensure every new mid-market customer gets the right start—one that builds trust, removes friction, and sets them up for long-term success.
- •Key Responsibilities Own the full onboarding experience for Mid-Market customers from kick-off to a successful go-live, ensuring a seamless and value-driven start.
- •Manage multiple complex onboarding projects simultaneously, setting clear goals, timelines, and expectations with key stakeholders.
- •Guide customers through technical setups, ensuring everything stays on track while proactively addressing potential roadblocks or technical challenges.
- •Serve as a reliable, strategic point of contact, spending significant time on video conducting high-value customer meetings.
- •Drive process improvements by refining onboarding workflows and documentation to help us scale and continuously elevate the customer experience.
- •Requirements 4+ years of experience in customer success, onboarding, technical implementation, or project management, ideally within B2B SaaS.
- •Proven experience managing complex, multi-stakeholder onboarding projects for mid-market or enterprise clients.
- •Strong technical aptitude, with the ability to confidently guide customers through technical setups and troubleshoot effectively.
- •Exceptional organizational and project coordination skills, with a disciplined approach to prioritizing tasks and meeting deadlines.
- •Excellent communication skills and a proactive, consultative mindset that builds immediate trust with customers.
- •A growth mindset, strong sense of ownership, and the ability to thrive in a fast-paced scale-up environment.
Required skills
Customer SuccessOnboardingProject Management
Nice-to-have skills
SSO
Domain expertise
cybersecurity
Benefits & perks
Compensation, Working ways, High performance meets high humanity, Authentic trust & autonomy, A product you can be proud of, The perks that matter
