SMB Customer Success Manager
HiyaCybersecurity company
Seattle, United States$60,000 - $70,000Mid
Balderton Capital
TriplePoint Capital
Nautilus Venture Partners
Lumia Capital
Quilam Capital
Voyager Capital
Sales & Account ManagementNew
About the role
TL;DR
Manage SMB customer success, driving adoption, retention, and expansion for a high-volume portfolio.
- •Hiya is seeking an SMB Customer Success Manager to drive onboarding, adoption, retention, and expansion for a high-volume book of SMB and self-service customers.
- •This role is crucial for expanding Hiya's customer base and building scaled customer success motions.
- •Key Responsibilities Manage a high-volume portfolio of SMB and self-service customers.
- •Serve as the primary point of contact for onboarding, adoption, renewal, and expansion.
- •Drive customer enablement and adoption through repeatable programs.
- •Monitor customer health and execute retention plays.
- •Identify opportunities for self-service customer conversion.
- •Requirements 1-3 years of Customer Success or Account Management experience in SaaS.
- •Experience with a high-volume or scaled portfolio.
- •Comfort using data to prioritize outreach and diagnose account health.
- •Strong communication and problem-solving skills.
- •Experience with Salesforce and Customer Success platforms.
Required skills
Customer SuccessAccount ManagementSalesforceSQL
Benefits & perks
Equity Compensation, Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Flexible Spending Account, Dependent Care Account, Life Insurance, AD&D Insurance, Long-term Disability Insurance, 401(k) with company match, Flexible vacation policy, Paid company holidays, Paid parental leave, Work-from-home equipment stipend, Learning and development stipend, Charitable donation matching, Team lunch
Tech stack
SalesforceSQL
