Forward Deployed Engineer
HiyaCybersecurity company
London, United KingdomMid
Balderton Capital
TriplePoint Capital
Nautilus Venture Partners
Lumia Capital
Quilam Capital
Voyager Capital
Sales & Account Management
About the role
TL;DR
Technical and customer-facing role for integrating Hiya's voice intelligence services with telecom partners.
- •This role is a hybrid technical and customer-facing position for someone who excels at the intersection of engineering and execution.
- •You will be the primary technical contact for Hiya's telecommunications partners across Europe, assisting in the integration of spam protection and voice intelligence services.
- •Key Responsibilities Own the end-to-end technical design, delivery, and support of Hiya's partner integrations.
- •Collaborate with Business Development and Account teams to help customers understand technical requirements and integration approaches.
- •Serve as the technical lead in customer and partner conversations, communicating Hiya's capabilities and technical recommendations.
- •Build strong relationships with customer engineering and technical teams, acting as a trusted advisor throughout the customer lifecycle.
- •Work closely with Product and Engineering teams to align on system architecture, roadmap priorities, and delivery timelines.
- •Requirements Strong technical background with experience in a similar customer-facing technical role.
- •Ability to quickly learn complex technical domains and build trusted relationships with customers.
- •Comfortable moving between technical discussions, troubleshooting sessions, implementation work, and strategic conversations.
- •Enjoy solving ambiguous problems and taking ownership from first conversation through production delivery.
- •Experience with modern AI-assisted engineering workflows to work efficiently.
Required skills
Business DevelopmentSalesTechnical LeadershipEngineering Management
Nice-to-have skills
Customer ServiceProject ManagementStrategic PlanningChange Management
Domain expertise
telecom
