Sr. Technical Account Manager
HighspotSales Enablement company
United StatesSenior
D1 Capital Partners
ICONIQ Growth
Madrona Venture Group
Salesforce Ventures
B Capital Group
Sapphire
Sales & Account Management
About the role
TL;DR
Drive customer success by providing technical guidance and AI-powered insights.
- •As a Technical Account Manager, you’ll be a driving force behind our mid-to-upper-market customers’ success.
- •You’ll serve as the bridge between our platform and the customers who rely on it
- •delivering hands-on technical guidance, helping teams adopt AI-powered capabilities, and translating platform data into actionable business insights.
- •Key Responsibilities Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
- •Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
- •Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
- •Requirements 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.
- •Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
- •Solid understanding of software development processes, integrations, and modern SaaS architectures.
Required skills
CRMSSOREST APICustomer Success
Benefits & perks
Remote work
Tech stack
CRMSSOREST API
