Mid-Market Account Manager
AlloyIdentity Verification company
New York, United States$130,000-150,000Mid
Lightspeed Venture Partners
Bessemer Venture Partners
Felicis Ventures
Avenir Growth Capital
Canapi Ventures
Avid Ventures
Sales & Account ManagementNew
About the role
TL;DR
Manage a portfolio of mid-market accounts to maximize value and drive growth.
- •Alloy is seeking a Mid-Market Account Manager to join their Client Success organization.
- •This role will focus on helping a broad portfolio of mid-market customers maximize the value they receive from the Alloy platform, driving customer retention, growth, and long-term success.
- •Key Responsibilities Own and manage a large portfolio of mid-market customer accounts.
- •Execute repeatable account management plays and scalable customer engagement programs.
- •Drive product adoption by delivering customer education and sharing best practices.
- •Own the commercial renewal process and monitor customer health and usage trends.
- •Identify opportunities to expand customer value through additional products and platform capabilities.
- •Requirements 3+ years of experience in SaaS Account Management, Customer Success, or a related customer-facing commercial role.
- •Experience managing customer renewals, retention, and account growth within a portfolio environment.
- •Strong relationship management, communication, and organizational skills.
- •Ability to manage multiple priorities across a high-volume book of business.
- •Experience in fintech, financial services, fraud prevention, identity, compliance, or another regulated industry is preferred.
Required skills
SalesforceHubSpotAccount ManagementB2B SalesRevenue OperationsSales OperationsPipeline ManagementLead GenerationMarket AnalysisCustomer Service
Nice-to-have skills
Risk ManagementCompliance Management
Domain expertise
fintech
Benefits & perks
Unlimited PTO, Flexible work policy, Employee stock options, Medical, dental, vision plans, HSA, FSA, 401k with 100% match, 16 weeks of paid parental leave, Home office stipend, Annual learning & development stipend, Well-being benefits (ClassPass, OneMedical, UrbanSitter, Spring Health)
Tech stack
PythonJavaScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceSalesforceHubSpotREST API