Solutions Engineer
HighbeamBanking for company
Toronto, CanadaMid
Acrew Capital
Two Sigma Ventures
Vesey Ventures
FirstMark
Mayfield
GSF India
Sales & Account Management
About the role
TL;DR
Ensure seamless brand onboarding and adoption of Highbeam's financial platform.
- •Highbeam is seeking a Solutions Engineer to ensure seamless brand onboarding onto their platform.
- •This role bridges the gap between customers and internal teams, focusing on technical setup, integrations, and adoption.
- •Key Responsibilities Lead onboarding for new and existing customers.
- •Guide customers through integrations across banking, capital, cards, bill pay, and intelligence.
- •Troubleshoot issues and streamline handoffs with Product, Engineering, and Customer Success.
- •Create and improve onboarding processes, documentation, and checklists.
- •Manage multiple onboarding projects simultaneously.
- •Requirements 3+ years in onboarding, implementation, or solutions roles (fintech, SaaS, or ecommerce preferred).
- •Strong communication skills for explaining technical concepts.
- •Process-driven and detail-oriented with excellent organization.
- •Comfortable diagnosing and resolving technical issues with Product and Engineering.
- •Quick learner with understanding of APIs, integrations, and financial systems.
Required skills
Customer OnboardingImplementation ManagementREST APISQL
Domain expertise
fintechecommerce
Benefits & perks
Competitive salary, Meaningful equity, Generous PTO, Comprehensive health & benefits package, Stipends for lunch, commute, wellness, and purchasing customer products, Yearly offsite
Tech stack
PythonJavaScriptREST APISQL