Onboarding Guide (Patient Enrollment), Spanish/English Bilingual
HeraSenior Care company
United StatesMid
Bain Capital Ventures
Accel
IA Ventures
Sales & Account Management
About the role
TL;DR
Guide families through the onboarding process at Hera, ensuring a smooth transition to care.
- •You're the first voice a family hears from Hera.
- •You help them understand how Hera competently cares for their parents, walk them through every step of getting started, and hand them off to their Hero feeling confident, heard, and ready.
- •Key Responsibilities Convert referrals into active clients by helping families understand what Hera is and how we can be valuable in their care journey Guide families through the onboarding process
- •paperwork, documentation, insurance verification, scheduling
- •so nothing stalls Coordinate between families and Hera's care team to ensure a clean handoff to their matched Hero Requirements Must be fluent in both Spanish and English Remote
- •must be located in the United States Have a background in healthcare sales, care coordination, or customer success
- •especially with older adults or their families
Required skills
Customer Service
Domain expertise
healthcare
