Scaled Customer Success Manager
HarveyAI & company
New York, United States$115,000 - $130,000 USD OTE 80/20Mid
Sequoia Capital
Kleiner Perkins
GV
OpenAI Startup Fund
Elad Gil
Conviction
Sales & Account ManagementNew
About the role
TL;DR
Drive retention, renewal, and expansion for a high-volume book of business.
- •The Scaled Customer Success Manager joins Harvey's Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business.
- •This role owns the full commercial lifecycle for a portfolio of accounts, blending consultative customer engagement with a data-driven renewals motion to maximize net revenue retention.
- •Key Responsibilities Own renewals and expansions across a named portfolio of accounts.
- •Lead scaled customer engagement motions to maximize product adoption and demonstrate ongoing ROI.
- •Monitor customer health using data and analytics, identifying churn signals early.
- •Serve as a trusted advisor to customers, integrating Harvey into their workflows.
- •Collaborate cross-functionally with Legal Engineering, Product, and Sales.
- •Requirements 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting.
- •Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets.
- •Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities.
- •Excellent communication and strategic planning skills.
- •Data-driven mindset with experience leveraging customer health metrics and adoption data.
Required skills
LLMsEnterprise SalesAccount ManagementSales OperationsStrategic Planning
Nice-to-have skills
Product Management
Domain expertise
legaltechaiproductivity
Tech stack
LLMs