Senior Partner Development Program Manager
Grafana LabsObservability & company
United States$160,000 - $195,000Senior
Lightspeed Venture Partners
TCV
CapitalG
GIC
Coatue
Lead Edge Capital
Operations & Strategy
About the role
TL;DR
Manages OEM and Technology partner success, driving growth through program management and strategic relationships.
- •{"about_the_role": "Grafana Labs is seeking a Senior Partner Development Program Manager to own the success of their OEM and Technology partners, including their new plugin marketplace.
- •This role involves program management, data-driven decision making, strategic thinking, and relationship management to scale the product partnerships portfolio.", "key_responsibilities": ["Manage the full lifecycle of partner engagement from onboarding to activation and renewal.", "Drive partner operational success and revenue goals through one-to-many communication and automation.", "Collaborate cross-functionally to ensure partnership contracts and obligations are met.", "Monitor deployment health and customer satisfaction with partner engagements to identify risks and blockers.", "Build automation-driven systems to surface program progress and partner success metrics."], "requirements": ["5+ years of experience managing a portfolio of customers/partners and driving retention strategies.", "Comfortable operating at scale and supporting partners through a 1:many engagement style.", "Experience building agentic systems focused on automating processes and scale.", "Experience helping partners and customers navigate marketplaces and associated transactions.", "Analytical by nature with a knack for solving real-world business challenges."]}
Required skills
Program ManagementPartnership ManagementBusiness DevelopmentCustomer OnboardingProject ManagementSales OperationsRevenue OperationsMarket AnalysisNegotiationCRM
Nice-to-have skills
Product ManagementSalesforceHubSpotChannel Sales
Benefits & perks
Restricted Stock Units (RSUs), 30 days annual leave, Remote work
Tech stack
PythonJavaScriptTypeScriptGoSQLBashReactNode.jsAWSGoogle CloudAzureDockerKubernetesCI/CDGitHub ActionsJenkinsArgoCDHelmGitLab CICircleCIAnsibleChefPuppetPrometheusGrafanaDatadogNew RelicPagerDutyNginxHAProxy