Technical Account Manager
GeordieAI Agent company
New York, United StatesMid
Balderton Capital
General Catalyst
Ten Eleven Ventures
Crosspoint Capital
AWS & CrowdStrike Cybersecurity Accelerator
Global Investment Partners
Sales & Account Management
About the role
TL;DR
Own the post-sale technical relationship with enterprise customers for an AI governance platform.
- •Geordie is seeking a technical, customer-focused Technical Account Manager to own post-sale relationships, guide customers through onboarding and integration, and become a trusted technical expert.
- •This role involves deep engagement with the Geordie platform and customer environments.
- •Key Responsibilities Own the technical relationship with enterprise accounts, building trust from kick-off through renewal.
- •Manage onboarding and major implementations end-to-end, including timelines, milestones, and risk tracking.
- •Become a deep expert on the Geordie platform, troubleshooting issues and answering technical questions.
- •Track account health and usage, spotting risks and driving customer engagement and expansion.
- •Requirements 3-5 years' experience in a Technical Account Manager, Solutions Engineer, or similar role at a SaaS or cybersecurity company.
- •Passion for AI agents, their security, risk, and governance.
- •Solid technical fluency with agent architectures, security, tooling, APIs, and cloud environments.
- •Proven track record of owning post-sale enterprise customer relationships.
Required skills
Customer OnboardingImplementation ManagementProject ManagementPythonPostman
Domain expertise
aicybersecuritydeveloper-tools
Tech stack
PythonPostman