Customer Success Representative
Flagler HealthAI-driven Clinical company
RemoteMid
SignalFire
186 Ventures
Streamlined Ventures Management
MassChallenge
Venture Initiation Program
Sales & Account Management
About the role
TL;DR
Drive customer adoption and retention for Flagler Health's clinical platform.
- •Flagler Health is building the clinical operating system for modern musculoskeletal care.
- •Key Responsibilities Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
- •Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
- •Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
- •Proactively identify risks and opportunities within accounts to support retention and growth.
- •Travel approximately 25% to engage with customers on the ground.
- •Requirements 1-3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
- •Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
- •Organized, proactive, and energized by solving customer problems.
- •Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
- •Customer success experience specifically within healthtech is a strong plus.
Required skills
Customer Success
Domain expertise
healthcare