Community Support Specialist
FigmaCollaborative Design company
Tokyo, JapanMid
Index Ventures
Greylock
Kleiner Perkins
Sequoia Capital
Andreessen Horowitz
IVP
Operations & Strategy
About the role
TL;DR
Provide technical support and community engagement for Figma users.
- •As a member of Figma's Customer Operations & Support Team, you will be the voice of Figma, ensuring an exceptional experience for our community across public platforms.
- •You'll engage directly and publicly with customers, requiring critical thinking and outstanding communication.
- •Key Responsibilities Monitor community and social platforms and handle escalations.
- •Provide technical support for Figma users on community and social platforms.
- •Moderate and organize the community forum.
- •Improve engagement and create a seamless one-to-many support experience.
- •Collaborate with design and engineering teams to resolve complex issues.
- •Requirements 2+ years of experience in a support or community environment for a technical SaaS product.
- •Good technical capability and written communication skills.
- •Willingness to listen to customer feedback and respond effectively.
- •Agile and adaptive attitude, thriving in startup culture.
- •Fluency in English and Japanese, written and spoken.
Required skills
FigmaSlackJiraConfluence
Domain expertise
developer-toolsproductivity
Tech stack
FigmaSlackJiraConfluence
