Incident Manager - Detection & Response
AnthropicGenerative AI, company
San Francisco, United States$290,000 - $365,000 USDSenior
GIC
Coatue
Google
Lightspeed Venture Partners
ICONIQ Capital
Amazon
Operations & Strategy
About the role
TL;DR
Own and evolve incident management for security and operational incidents.
- •The Detection & Response (D&R) team plays a critical role in protecting our systems, users, and data from security threats.
- •We’re looking for an experienced Technical Program Manager to own and evolve incident management within D&R.
- •This is a senior-level specialization on the Technical Program Manager ladder, focused on how we detect, respond to, and learn from security and operational incidents.
- •Key Responsibilities Own the end-to-end D&R incident management program: detection workflows, response processes, escalation paths, communication standards, and remediation tracking.
- •Serve as incident commander for security incidents, driving clear coordination across executive, engineering, security, legal, and other appropriate stakeholders.
- •Drive post-incident accountability by defining how action items are captured, assigned, tracked, and completed across teams.
- •Gather, analyze, and report on incident trends and patterns to surface systemic risks, recurring root causes, and areas where the organization is most vulnerable.
- •Develop and maintain D&R incident response documentation, playbooks, runbooks, and training materials.
- •Requirements Have 7+ years of experience in technical program management, incident management, or security operations, with significant time spent in a detection & response or security incident response context.
- •Have led or built incident response programs at a technology company, ideally in a high-growth or security-intensive environment.
- •Have a demonstrated track record of turning incident data into organizational improvements.
- •Are comfortable participating in on-call responsibilities and leading incident response during high-severity security events, including off-hours.
- •Excel at driving accountability and follow-through across multiple teams without direct authority.
Required skills
PagerDutySlackJira
Nice-to-have skills
PythonBashGitLinux
Domain expertise
cybersecuritydeeptechai
Tech stack
PythonBashGitLinuxJiraSlackPagerDuty