Onboarding Program Specialist
FactorySoftware Development company
San Francisco, United StatesMid
Khosla Ventures
Sequoia Capital
Insight Partners
Blackstone
Evantic Capital
20VC
People / HR / Recruitment
About the role
TL;DR
Build and own Factory's end-to-end onboarding program, leveraging AI and cross-functional partnerships.
- •Factory is looking for an onboarding program specialist to build and own the onboarding program end-to-end, from offer acceptance through a new hire's first 30 days.
- •This role involves partnering with leadership to design systems, set metrics, and execute against them, ensuring new hires feel welcomed, connected, and confident.
- •Key Responsibilities Design and own the onboarding program end-to-end: pre-boarding, first day, first week, first 30 days.
- •Build scalable systems and workflows using AI tools to automate repetitive onboarding tasks.
- •Own the handoff from offer acceptance to first day, including background checks, immigration, equipment, and paperwork.
- •Define and track success metrics (new-hire satisfaction, manager feedback, retention signals) and report back to leadership.
- •Partner with IT, Facilities, Payroll, HR Ops, and hiring managers to execute a seamless new-hire experience.
- •Requirements 4+ years in onboarding, HR/People operations, or a similar build-and-run people role, ideally at a fast-growing startup.
- •A bias toward action and comfort building the plane while flying it.
- •Fluency with AI tools and excitement about using them to automate and scale people processes.
- •Strong project management instincts and ability to run multiple workstreams.
- •Analytical skills to define metrics, track them, and translate them into a story for leadership.
Required skills
People OperationsOnboardingProject ManagementWorkdayGreenhouseLever
Nice-to-have skills
PythonJavaScriptGitLinuxNotionSlackAirtableExcel
Tech stack
PythonJavaScriptGitLinuxNotionSlackAirtableExcelWorkdayGreenhouseLever