Business Support Agent
About the role
TL;DR
Provide customer support via chat, phone, and email for Trustpilot's product.
- •Trustpilot is seeking a skilled and service-minded Business Support Agent to join their London team.
- •This role involves providing high-quality support to customers and reviewers through various communication channels.
- •Key Responsibilities Provide support to companies and the community via email, chat, and phone for implementation and troubleshooting.
- •Monitor incoming email alerts and acknowledge/respond to open tasks in the Helpdesk system.
- •Assist customers with technical issues preventing service setup or usage.
- •Build and maintain self-service guides for customers.
- •Collaborate with New Business, Customer Success, and Product teams.
- •Requirements Fluent in spoken and written English.
- •Ability to stay organized and manage a high workload independently.
- •Professional and balanced communication skills.
- •Capacity to explain new concepts and provide training.
- •Experience in customer support within digital commerce is advantageous.
- •Basic understanding of e-commerce and SaaS products.
- •Ability to provide a high level of service and meet KPIs.
- •Salesforce experience and knowledge of frontend technology and e-commerce concepts are advantageous.
Required skills
Nice-to-have skills
Domain expertise
Benefits & perks
Competitive compensation package + bonus, 25 days holiday per year, increasing to 28 days after 2 years of employment, Two (paid) volunteering days a year, Rich learning and development opportunities, Pension and life insurance, Health cash plan, online GP, 24/7, Employee Assistance Plan, Full access to Headspace, Paid parental leave, Season ticket loan and a cycle-to-work scheme, Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for, Regular opportunities to connect and get to know your fellow Trusties, Access to over 4,000 deals and discounts, Independent financial advice and free standard professional mortgage broker advice, Talent acceleration programs