Senior Analyst, Safety Operations Tooling
RobloxUser-Generated Content company
Gurugram, IndiaSenior
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Operations & StrategyNew
About the role
TL;DR
Manage and evolve tooling for Roblox's Safety Operations teams.
- •Roblox is seeking a Senior Analyst to manage and enhance its tooling ecosystem for Safety, Privacy, Trust & Safety, and Support Operations.
- •This role bridges operations and technology to drive improvements and scale tooling infrastructure.
- •Key Responsibilities Administer and configure applications like Zendesk, Absorb, and JIRA.
- •Design and implement queue and routing systems for efficient operations.
- •Analyze business requirements and translate them into technical specifications.
- •Build and maintain reporting dashboards for operational insights.
- •Proactively identify and resolve tool-related issues.
- •Requirements 7+ years of experience in tools and systems administration. 2+ years of hands-on experience with CRM, IVR, LMS, and Knowledge Management tools (e.g., Zendesk).
- •Experience integrating third-party tools and managing API-based workflows.
- •Ability to use data for process improvement decisions.
- •Experience collaborating with technical and non-technical teams.
Required skills
JiraSQL
Nice-to-have skills
TableauGoogle Analytics
Domain expertise
gaming
Tech stack
JiraSQLTableauGoogle Analytics