Customer Success Manager
NevoyaElectric Trucking company
Dallas, United StatesMid
Lowercarbon Capital
Floating Point
LMNT Ventures
Third Sphere
Stepchange
Never Lift
Sales & Account Management
About the role
TL;DR
Manages the full lifecycle of every load from a client and systems perspective.
- •The Customer Success Manager owns the full lifecycle of every load from a client and systems perspective, serving as the primary point of contact for Nevoya with every client and broker.
- •Key Responsibilities Retrieve rate confirmations for all loads, especially contract lane freight, from email, customer platforms, or direct client contact Structure every load correctly in Apollo with accurate dates, times, and pickup and delivery locations so it is dispatch ready Ensure all loads for the coming week are built in Apollo as early as possible Own all required status updates and platform actions for contract lanes and other client platforms Confirm all loads from each shift are fully closed in Apollo and the client platform before going off shift, with complete departure and arrival times and all billing charges entered Requirements 2 or more years in freight operations, dispatch, track and trace, or logistics customer success on the carrier or brokerage side Working knowledge of TMS platforms and broker or client portals such as Navisphere, RXO, or TQL Demonstrated ability to manage high volume, multi channel client communication under time sensitive SLAs Strong documentation discipline with accurate load data, times, and accessorial records A customer experience mindset focused on creating not just a positive experience, but a memorable one
Required skills
Customer Service
Nice-to-have skills
A/B TestingProduct Analytics
Domain expertise
logistics
