Sr. Technical Customer Success Manager
Material SecurityEmail Security company
Remote$150K - $180KSenior
Founders Fund
Andreessen Horowitz
La Famiglia
Elad Gil
HNVR Technology Investment Management
JAWS Estates Capital
Sales & Account Management
About the role
TL;DR
Drive customer success and retention as a Sr. Technical Customer Success Manager.
- •Material Security seeks a Sr.
- •Technical Customer Success Manager to drive customer success and retention.
- •Key Responsibilities Manage a book of business with 12-18 accounts totaling $2-5M ARR.
- •Build strong relationships to maximize product value for customers.
- •Provide advanced technical expertise and lead customer onboarding and escalations.
- •Requirements 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments.
- •Expert technical acumen with 5+ years of hands-on work in SQL or writing code.
- •Proactive account management skills and clear communication.
Required skills
SQLCustomer SuccessAccount Management
Domain expertise
cybersecurity
Tech stack
SQL
