Technical Support Engineer
ForterFraud Prevention company
Tokyo, JapanMid
Bessemer Venture Partners
Tiger Global
Third Point Ventures
Adage Capital Management
Sequoia Capital Israel
About the role
TL;DR
Provide expert-level support and proactive solutions to ensure customer success and satisfaction.
- •As a Technical Support Engineer at Forter, you will play a critical role in ensuring the success and satisfaction of our customers by providing expert-level support and proactive solutions.
- •Key Responsibilities Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
- •Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
- •Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
- •Requirements 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
- •Working knowledge of SQL, API's and Javascript Strong interpersonal skills and a passion for consistently providing a great customer experience
Required skills
SQLJavaScriptCustomer Service
Domain expertise
fintech
Benefits & perks
Competitive salary and bonus plan, Private health insurance, including vision and dental coverage, Generous PTO policy, Half day Fridays, every Friday
Tech stack
SQLJavaScript